2018: The Employee Experience

This year we are going beyond employee engagement and focusing on the complete Employee Experience. Topics will range from building culture during rapid growth, reducing attrition by focusing on the employee experience, and enabling employee loyalty by putting employees first.*

TINYcon offers a unique opportunity to network, learn, and grow with thought-leaders who have actionable insights on aligning the employee experience to enhance business outcomes.

*Topics subject to change.

September 12 – 14 || Seattle Marriott Waterfront

Agenda:

Presentation topics are subject to change – but probably won’t.

11AM – 1PM

Registration Opens

Welcome! Grab your name tag and a free goodie bag and start forging relationships with some like-minded peers. Our team of TINYpulsers will be on hand to answer any questions you may have and help you get settled in.

1PM – 1:15PM

Welcome and Opening Remarks

DAVID NIU

Welcome to the third annual TINYcon! TINYpulse CEO (and event emcee) David Niu will officially kick off the conference with his opening remarks.

1:15PM – 1:45PM

Investing In Culture & Employee Experience

ANA WHITE

Ana White joined F5 Networks in 2018 as Executive Vice President and Chief Human Resources Officer. She’ll share how she and her team at F5 approach culture and the employee experience and why investment in talent is so critical to the global tech company.

2PM – 4:15PM

Personalize the Employee Experience & Activate Engagement 

TINYPULSE NEW USER CERTIFICATION: 101

Cassie Aguiar, Chris Leong, and Raul Garcia, experts from TINYpulse’s Customer Success team, present a walkthrough of tips and strategies to give you a head start on seeing a return on your investment in employee experience. They’ll focus on how to demonstrate its value to your most important stakeholders: the employees that use the TINYpulse platform!

This session features a presentation and case study by Adair Cates of SummitX, who helped Greenleaf Management win a 2017 Happiest Company award in their first year of implementation. She’ll discuss the elements of TINYpulse she relies on to make a world-class employee experience as well as best practices for personalizing the employee engagement experience.

Our new user certification is designed to teach you solid fundamentals. These are the most important, practical, and instantly applicable ideas that increase TINYpulse participation and close feedback loops. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

Using TINYpulse to Transform The Employee Experience

TINYPULSE ADVANCED USER CERTIFICATION: 202

Brandon Linn, the Program Manager, Talent & Development at Accolade, will present how he and his team have implemented TINYpulse as part of a “listening path portfolio”. Attendees will collaborate in a thought-provoking exercise based on the case study, with ample time to discuss the technical aspects of advanced TINYpulse usage with fellow attendees, Brandon and TINYpulse team members.

Krista Fink, Brooke Whitfield, and Lindsay Duffy, experts from TINYpulse’s Customer Success team, will facilitate a conversation and group exercise based upon Accolade’s unique framework. Attendees can expect to walk away with insights and ideas to add depth to their TINYpulse strategy.

Our advanced certification is ideal for attendees who are comfortable administrating TINYpulse and are looking to take their approach to TINYpulse from good to great. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

4:30PM – 5:15PM

The Driver’s Seat Panel: TINYpulse Admins On Their Experience

KATE LUU, ANNA BLAKE, and BEN DALGETTY

Ben Dalgetty from the County of San Mateo, Kate Luu of Xbox, and Anna Blake of Therapeutic Associates are experienced TINYpulse administrators. They drive the employee experience at their respective companies. They’ll share stories, challenges, and triumphs with the audience – with plenty of time for moderated questions and answers.

5:15PM – 6:15PM

Networking Happy Hour

We expect this year’s conference to be our largest and most diverse event to date, with attendees flying in from across the country and representing a wide variety of industries. Get to know some of the best and brightest in the HR space and exchange tips with other event goers.

5, 44,,34 

7AM – 8AM

Networking Breakfast

Start your day with a delicious breakfast while you connect with other conference-goers.

8AM – 9AM

It’s Not About The Coffee

HOWARD BEHAR IN CONVERSATION WITH STEVE ANDERSON

Shaped by his experiences working in his parents’ Seattle market, schooled in operations and management in consumer-oriented retail business, and part of the leadership triumvirate that built the Starbucks brand, Howard Behar is the ultimate “servant leader” who is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.”

Howard will share some of the insights he gained throughout his leadership journey in an exciting conversation with Steve Anderson, Founder of Baseline Ventures.

9AM – 9:45AM

Mindful Transitions: Eliminating 2-Weeks-Notice

ROBERT GLAZER

Frustrated by the disruptive “two weeks notice” standard, Acceleration Partners devised “Mindful Transitions”. The process starts long before an employee feels the need to leave the company, concentrating on employee happiness and growth throughout their career at AP and beyond.

“Mindful Transitions” embraces the fact that either the company or the employee will eventually need to move on and treats everyone with respect and transparency through an open line of communication. Glazer will talk about this innovative practice using real-life case studies. He’ll also share some of the challenges he faced implementing the initiative and getting employee buy-in.

9:45AM – 10:30AM

Transforming The Way People Thrive In The Workplace

MARGARET WHEELER

Margo Wheeler, Chief People & Culture Officer at Stitch Fix, knows the ominous reputation of rapidly growing Silicon Valley companies like hers: that they’re tough environments that burn out employees. How do you create a workplace that produces more fulfilled employees? Can it be part of your business strategy?

During this session, Margo will talk about how Stitch Fix balances data and people in the pursuit of a culture inspires people to be their best, authentic selves. She’ll also describe how Stitch Fix has extended that unique employee experience across three corporate offices, four warehouse locations, and seven remote styling hubs throughout the United States.

10:30AM – 11AM

Networking Break

11AM – 11:30AM

The Big Reveal: TINYpulse Engagement Framework

BROOKS HOLTOM

TINYpulse is launching a new engagement framework that has been shaped in partnership with Dr. Holtom, Professor at Georgetown University. Dr. Holtom will explain the science behind the new engagement framework and share best practices for leveraging a vastly expanded set of questions within the TINYpulse platform. He will also discuss ongoing research opportunities for TINYpulse clients.

11:30AM – 12PM

TINYpulse Product Update: A Look Into What’s Next!

DAVE HAJDU AND PREM KUMAR

TINYpulse has some exciting updates! During this session, Dave Hajdu, Head of Product Development, and Prem Kumar, Director of Product, will unveil much-anticipated updates to TINYpulse’s platform. They’ll demonstrate new and upcoming features and an exciting vision for the future.

12PM – 1:30PM

Book Signing & Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members. Get your copy of “It’s Not About The Coffee” signed by Howard Behar!

Breakout Sessions & Workshops

The sessions after lunch on Thursday the 13th will be running concurrently. To maximize all the learnings at TINYcon, we recommend bringing a colleague so you can divide and conquer.

1:30PM – 2:00PM
BREAKOUT SESSION 1: LOCATED IN REDUCED MAINSTAGE

Five Ingredients to Create a Culture of Innovation

KEARA DUGGAN

Building a culture of innovation is a lot like baking a cake: you have to have all the right ingredients or it won’t quite work. Keara Duggan, Partner at Education Elements, draws from her work in change management, leadership development, school design, and innovation to deliver a winning recipe for creating a culture of innovation. During this session, Keara will break down the recipe into five key ingredients and share best practices for finding the right mix and blend for your organization

BREAKOUT SESSION 2: LOCATED IN ROOM ABC

 

Humans Are Not “Resources”: Little Things That Make The Biggest Difference For Your Best People

KEVIN MCMULLIN

Employees are people first, and real people care about more than mission statements on the walls, elaborate benefits packages, and ping pong tables at the office. Collegewise doesn’t have nap pods or on-site laundry, but they do have hundreds of applications for every opening, a staff widely recognized as the best in their industry, and almost no employee turnover. Best of all, many of their best people-practices cost only a little time and attention.

Join Collegewise founder and managing partner Kevin McMullin and you’ll leave this session with concrete ideas to make your real people feel like they’ve found their professional place to call home.

2:15PM – 2:45PM

The Secrets and Successes of Self-Managed Teams

NANCI MEADOWS

Nanci Meadows, People Champion at Dynamic Events, has come to recognize the absolute value of latitude, freedom and responsibility that is experienced by every member of her organization through self-managed teams. During her talk, she will describe the foundational elements of a self-managed team.

She will also share inspirational stories and practical tactics for how Dynamic Events’ exploration and implementation of self-managed teams has transformed their formerly toxic workplace into a thriving, growing leader in happiness and engagement.

Building the Plane While Flying it: Scaling up Culture through Rapid Growth

MARY MILLER

Mary Miller, Head of People Operations at Amperity, will share how the rapidly scaling startup has created an in-progress playbook for creating and operationalizing culture.

Learn how to instill culture-based indicators in screening, performance, and engagement that honor both employee needs and an organization’s reality.

2:45PM – 3:15PM

Networking Break

3:15PM – 3:45PM

How To Study For A Grade-A Employee Experience

DR. REBECCA GOOD

Dr. Rebecca Good founded Legacy Preparatory Charter Academy six years ago. In the challenging work environment of a nascent school district, the importance of encouraging employees to raise their voice is critical. You’ll learn how Dr. Good and her team have responded to employee feedback to create an employee experience that supports and empowers employees.

It’s More Than Just Numbers: How to be a Champion for Employees

JEANNIE MACNAB AND VINCE VU

Jeannie Macnab and Vince Vu discuss the pivotal moments the King County Office of Performance, Strategy & Budget realized it needed to move beyond the data and delve deeper into the employee experience. They’ll share what alerted them to the need for understanding the day-to-day experience of employees, as well as specific tools and approaches they have used to drill down into the data and not take “averages” at face value.

4PM – 4:30PM

Mission Possible: An Action Plan For Getting Organizational Buy-In

DARLEEN LENYO

Darleen Lenyo, the Director of Talent Development & Employee Engagement at Crescent Bank, will explain how focusing on employee engagement can be like putting a man on the moon. It’s a difficult mission that requires a lot of work and commitment, but if you get the right people onboard, it’s a win that can propel a company to new heights! She’ll share who’s most critical to liftoff (it’s not the C-suite), which data she prioritizes, and the objectives and key results that Crescent has used to transform their culture.

Grow or Die: A Road Map To Retention

NICK SMARRELLI

Nick Smarrelli, CEO of GadellNet Consulting Services, shares the exclusive and innovative programs that have powered the rise of the 6-time Inc. 5000 fastest-growing company. He’ll explain how the IT consulting firm has instituted Leadership Academy (a 6-month training program currently in its 3rd class) and Blue Buddy (a mentor program that has resulted in sky-high onboarding scores for new hires). Attendees will learn new ways to make the employee experience a boon to retention and brand.

5:30PM – 8PM

Dine Around Seattle

Meet up at the registration desks in the Grand Foyer at 5:30 PM to depart for a delicious Dine Around! Conference attendees are invited to join us for dinner at some of Seattle’s top restaurants. This is a great opportunity to network with other members in the TINYpulse community, share stories and exchange ideas.

Members of the TINYpulse team will accompany each group of diners to act as expert resources for TINYpulse best practices and offer advice on growing your company culture.

8:15PM – 11PM

TINYcon After-Party Cruise; brought to you by Tango Card

We’re taking you on a trip around the Puget Sound with Argosy Cruises. Join your fellow TINYcon attendees for drinks, dessert, music and more – with an incredible view of the Seattle skyline!

WhereBoard at Pier 55 – just a short walk away from the Seattle Marriott Waterfront.

When: Boarding is from 8:15-8:45 pm. We’ll be back on land by 11:00 pm, just in time to get some rest for the final day of sessions.

7:30AM – 8:40AM

Networking Breakfast

Shake off the TINYpulse After Party with a delicious breakfast. Don’t worry, there will be plenty of coffee!

8:45AM – 9:30AM

The 7 Intuitive Laws of Employee Loyalty

HEATHER YOUNGER

Heather Younger will give a talk based on her bestselling book, The 7 Intuitive Laws of Employee Loyalty. An interactive session with a focus on leadership, this talk will cover how to create an employee experience that isn’t simply engaged but loyal.

9:30AM – 10:15AM

Beyond Happiness: Developing & Fostering a Culture of Joy

AARON BURNETT AND CINDY LARSON

Aaron Burnett, the President and CEO of Wheelhouse DMG, and Cindy Larson, Wheelhouse’s Director of People Operations, share how they’ve used the principles of organizational and personal psychology to develop and nurture a culture of helpfulness, generosity and joy. In this session, Aaron and Cindy demonstrate how they have operationalized their values and animated Wheelhouse’s culture to achieve award-winning results (Wheelhouse has been named one the Best Places to Work in the U.S. by Inc. Magazine while increasing revenue by more than 60% for four years in a row).

They will discuss how focusing on creating joy for both the collective and the individual is not only possible, it imbues an organization with cultural resiliency and the power to fulfill its mission. Attendees will learn how Wheelhouse has transformed HR from compliance police to a strategic partner, sourcing ideas and feedback from employees to make the “culture of joy” a business strategy.

10:15AM – 10:45AM

Networking Break

10:45AM – 11:30AM

A Fireside Chat With Sarah Bird

SARAH BIRD WITH DAVID NIU

Sarah Bird, CEO of Moz, sits down for a revealing talk about the employee experience. She’ll discuss how Moz’s core values and commitment to diversity and inclusion have given them a competitive advantage and influenced Seattle’s tech scene.​

11:30AM – 12:15PM

The Four Hats that People Ops Wears and Why They Matter

MIKE VOLPE

Join Mike Volpe, the CEO of Lola.com, for an exploration of the four different disciplines of people ops – it’s not just HR anymore. Mike will draw on his experience as a board member, angel investor and startup advisor to explain how the best People Ops executives incorporate elements of marketing, customer success, product management, and sales into their roles.

Attendees will learn how the four hats are all necessary to create an employee experience that makes an organization a magnet for game-changing talent – and how to build standout skills in each discipline.

12:15PM – 12:30PM

Closing Thoughts & Farewell

Reflection is a big piece of TINYpulse culture. That’s why we want to close out this amazing event by reflecting on the lessons we learned, connections we made, and insights we gained.

Wednesday
2018-09-12
Thursday
2018-09-13
Friday
2018-09-14
11:00 - 14:00
Registration Opens

Welcome! Grab your name tag and a free goodie bag and start forging relationships with some like-minded peers. Our team of TINYpulsers will be on hand to answer any questions you may have and help you get settled in.

13:00 - 13:15
Welcome and Opening Remarks | David Niu

Welcome to the third annual TINYcon! TINYpulse CEO (and event emcee) David Niu will officially kick off the conference with his opening remarks.

David Niu
Founder and CEO of TINYpulse
13:15 - 13:45
Investing In Culture & Employee Experience | ANA WHITE

Ana White joined F5 Networks in 2018 as Executive Vice President and Chief Human Resources Officer. She’ll share how she and her team at F5 approach culture and the employee experience and why investment in talent is so critical to the global tech company. Learn more about Ana White

Ana White
Chief Human Resources Officer at F5 Networks
14:00 - 16:15
Personalize the Employee Experience & Activate Engagement: TINYPULSE NEW USER CERTIFICATION

Cassie Aguiar, Chris Leong, and Raul Garcia, experts from TINYpulse’s Customer Success team, present a walkthrough of tips and strategies to give you a head start on seeing a return on your investment in employee experience. They’ll focus on how to demonstrate its value to your most important stakeholders: the employees that use the TINYpulse platform!

This session features a presentation and case study by Adair Cates of SummitX, who helped Greenleaf Management win a 2017 Happiest Company award in their first year of implementation. She’ll discuss the elements of TINYpulse she relies on to make a world-class employee experience as well as best practices for personalizing the employee engagement experience.

Our new user certification is designed to teach you solid fundamentals. These are the most important, practical, and instantly applicable ideas that increase TINYpulse participation and close feedback loops. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

14:00 - 16:15
Using TINYpulse to Transform The Employee Experience: TINYPULSE ADVANCED USER CERTIFICATION

Krista Fink, Brooke Whitfield, and Lindsay Duffy, experts from TINYpulse’s Customer Success team, address the common challenges that TINYpulse administrators face and explain best practices and solutions to those issues.

Brandon Linn, the Program Manager, Talent & Development at Accolade, will present a case study of how he and his team have implemented TINYpulse as part of a “listening path portfolio”. Attendees will collaborate in a thought-provoking exercise based on the case study, with ample time to discuss the technical aspects of advanced TINYpulse usage with fellow attendees, Brandon and TINYpulse team members.

Our advanced certification is ideal for attendees who are comfortable administrating TINYpulse and are looking for new ways to improve the employee experience with the platform. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

16:30 - 17:15
The Driver’s Seat Chat: TINYpulse Admins On Their Experience

Ben Dalgetty from the County of San Mateo, Kate Luu of Xbox, and Anna Blake of Therapeutic Associates are experienced TINYpulse administrators. They drive the employee experience at their respective companies. They’ll share stories, challenges, and triumphs with the audience – with plenty of time for moderated questions and answers.

Ben Dalgetty
Management Fellow at County of San Mateo
Anna Blake
Human Resources Assistant at Therapeutic Associates
Kate Luu
Culture Program Manager at Xbox
17:15 - 18:15
Networking Happy Hour

We expect this year’s conference to be our largest and most diverse event to date, with attendees flying in from across the country and representing a wide variety of industries. Get to know some of the best and brightest in the HR space and exchange tips with other event goers.

07:00 - 08:00
Networking Breakfast

Start your day with a delicious breakfast while you connect with other conference-goers.

08:15 - 09:00
It’s Not About the Coffee | HOWARD BEHAR in Conversation with STEVE ANDERSON

Shaped by his experiences working in his parents’ Seattle market, schooled in operations and management in consumer-oriented retail business, and part of the leadership triumvirate that built the Starbucks brand, Howard Behar is the ultimate “servant leader” who is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.”

Howard will share some of the insights he gained throughout his leadership journey in an exciting conversation with Steve Anderson, Founder of Baseline Ventures. Learn more about Howard Behar

Steve Anderson
Founder of Baseline Ventures
Howard Behar
Former President of Starbucks International
09:00 - 09:45
Mindful Transitions: Eliminating 2-Weeks-Notice | ROBERT GLAZER

Frustrated by the disruptive “two weeks notice” standard, Acceleration Partners devised “Mindful Transitions”. The process starts long before an employee feels the need to leave the company, concentrating on employee happiness and growth throughout their career at AP and beyond.

“Mindful Transitions” embraces the fact that either the company or the employee will eventually need to move on and treats everyone with respect and transparency through an open line of communication. Glazer will talk about this innovative practice using real-life case studies. He’ll also share some of the challenges he faced implementing the initiative and getting employee buy-in.

Robert Glazer
CEO at Acceleration Partners
09:45 - 10:30
Transforming The Way People Thrive In The Workplace | MARGARET WHEELER

Margaret Wheeler, Chief People & Culture Officer at Stitch Fix, knows the ominous reputation of rapidly growing Silicon Valley companies like hers: that they’re tough environments that burn out employees. How do you create a workplace that produces more fulfilled employees? Can it be part of your business strategy?

During this session, Margo will talk about how Stitch Fix balances data and people in the pursuit of a culture inspires people to be their best, authentic selves. She’ll also describe how Stitch Fix has extended that unique employee experience across three corporate offices, four warehouse locations, and seven remote styling hubs throughout the United States.

10:30 - 11:00
Networking Break
11:00 - 11:30
The Big Reveal: TINYpulse Engagement Framework | BROOKS HOLTOM

TINYpulse is launching a new engagement framework that has been shaped in partnership with Dr. Holtom, Professor at Georgetown University. Dr. Holtom will explain the science behind the new engagement framework and share best practices for leveraging a vastly expanded set of questions within the TINYpulse platform. He will also discuss ongoing research opportunities for TINYpulse clients.

Brooks Holtom
Professor at Georgetown University
11:30 - 12:00
TINYpulse Product Update: A Look Into What’s Next! | DAVE HAJDU and PREM KUMAR

TINYpulse has some exciting updates! During this session, Dave Hajdu, Head of Product Development, and Prem Kumar, Director of Product, will unveil much-anticipated updates to TINYpulse’s platform. They’ll demonstrate new and upcoming features and an exciting vision for the future.

Dave Hajdu
Head of Product Development at TINYpulse
Prem Kumar
Director of Product at TINYpulse
12:00 - 13:30
Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members.

12:00 - 13:30
Book Signing & Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members. Get your copy of “It’s Not About The Coffee” signed by Howard Behar!

Howard Behar
Former President of Starbucks International
13:25
Breakout Sessions & Workshops

The sessions after lunch on Thursday the 13th will be running concurrently. To maximize all the learnings at TINYcon, we recommend bringing a colleague so you can divide and conquer.

13:30 - 14:00
Humans Are Not “Resources”: Little Things That Make The Biggest Difference For Your Best People | KEVIN MCMULLIN

Employees are people first, and real people care about more than mission statements on the walls, elaborate benefits packages, and ping pong tables at the office. Collegewise doesn’t have nap pods or on-site laundry, but they do have hundreds of applications for every opening, a staff widely recognized as the best in their industry, and almost no employee turnover. Best of all, many of their best people-practices cost only a little time and attention.

Join Collegewise founder and managing partner Kevin McMullin and you’ll leave this session with concrete ideas to make your real people feel like they’ve found their professional place to call home.

Kevin McMullin
Founder and Managing Partner at Collegewise
13:30 - 14:00
Five Ingredients to Create a Culture of Innovation | KEARA DUGGAN

Building a culture of innovation is a lot like baking a cake: you have to have all the right ingredients or it won’t quite work. Keara Duggan, Partner at Education Elements, draws from her work in change management, leadership development, school design, and innovation to deliver a winning recipe for creating a culture of innovation. During this session, Keara will break down the recipe into five key ingredients and share best practices for finding the right mix and blend for your organization

Keara Duggan
Partner at Education Elements
14:15 - 14:45
Building the Plane While Flying it: Scaling up Culture through Rapid Growth | MARY MILLER

Mary Miller, Head of People Operations at Amperity, will share how the rapidly scaling startup has created an in-progress playbook for creating and operationalizing culture.

Learn how to instill culture-based indicators in screening, performance, and engagement that honor both employee needs and an organization’s reality.

Mary Miller
Head of People Operations at Amperity
14:15 - 14:45
The Secrets and Successes of Self-Managed Teams | NANCI MEADOWS

Nanci Meadows, People Champion at Dynamic Events, has come to recognize the absolute value of latitude, freedom and responsibility that is experienced by every member of her organization through self-managed teams. During her talk, she will describe the foundational elements of a self-managed team.

She will also share inspirational stories and practical tactics for how Dynamic Events’ exploration and implementation of self-managed teams has transformed their formerly toxic workplace into a thriving, growing leader in happiness and engagement.

Nanci Meadows
People Champion at Dynamic Events
14:45 - 15:15
Networking Break
15:15 - 15:45
It’s More Than Just Numbers: How to be a Champion for Employees | JEANNIE MACNAB and VINCE VU

Jeannie Macnab and Vince Vu discuss the pivotal moments the King County Office of Performance, Strategy & Budget realized it needed to move beyond the data and delve deeper into the employee experience. They’ll share what alerted them to the need for understanding the day-to-day experience of employees, as well as specific tools and approaches they have used to obtain employee feedback and use it to improve office culture.

Jeannie Macnab
Trust, Safety, and Inclusion Manager at King County Office of Performance, Strategy & Budget
Vince Vu
Senior Performance and Strategy Analyst at King County Office
15:15 - 15:45
How To Study For A Grade-A Employee Experience | DR. REBECCA GOOD

Dr. Rebecca Good founded Legacy Preparatory Charter Academy six years ago. In the challenging work environment of a nascent school district, the importance of encouraging employees to raise their voice is critical. You’ll learn how Dr. Good and her team have responded to employee feedback to create an employee experience that supports and empowers employees.

Dr. Rebecca Good
Superintendent/CEO at Legacy Preparatory Charter Academ
16:00 - 16:30
Grow or Die: A Road Map To Retention | NICK SMARRELLI

Nick Smarrelli, CEO of GadellNet Consulting Services, shares the exclusive and innovative programs that have powered the rise of the 6-time Inc. 5000 fastest-growing company. He’ll explain how the IT consulting firm has instituted Leadership Academy (a 6-month training program currently in its 3rd class) and Blue Buddy (a mentor program that has resulted in sky-high onboarding scores for new hires). Attendees will learn new ways to make the employee experience a boon to retention and brand.

Nick Smarrelli
CEO at GadellNet Consulting Services
16:00 - 16:30
Mission Possible: An Action Plan For Getting Organizational Buy-In | DARLEEN LENYO

Darleen Lenyo, the Director of Talent Development & Employee Engagement at Crescent Bank, will explain how focusing on employee engagement can be like putting a man on the moon. It’s a difficult mission that requires a lot of work and commitment, but if you get the right people onboard, it’s a win that can propel a company to new heights! She’ll share who’s most critical to liftoff (it’s not the C-suite), which data she prioritizes, and the objectives and key results that Crescent has used to transform their culture.

Darleen Lenyo
Vice President / Director of Talent Development & Employee Engagement at Crescent Bank
16:30 - 17:30
Networking Break

Before we dive into our exciting Dine Around Seattle, come grab a drink and relax with other TINYcon goers.

18:00 - 20:00
Dine Around Seattle

Conference attendees are invited to join us for dinner at some of Seattle’s top restaurants. This is a great opportunity to network with other members in the TINYpulse community, share stories and exchange ideas.

Members of the TINYpulse team will accompany each group of diners to act as expert resources for TINYpulse best practices and offer advice on growing your company culture.

20:15 - 23:00
TINYcon After-party Cruise; brought to you by Tango Card

Board at Pier 55 – just a short walk away from the Seattle Marriott Waterfront. Join your fellow TINYcon attendees for drinks, dessert, music and more – with an incredible view of the Seattle skyline! We’ll cruise around Puget Sound in an Argosy Cruises ship; boarding is from 8:15-8:45pm, so don’t be late! We’ll be back on land by 11:00 pm, just in time to get some rest for the final day of sessions.

07:00 - 08:40
Networking Breakfast

Shake off the TINYpulse After Party with a delicious breakfast. Don’t worry, there will be plenty of coffee!

08:45 - 09:30
The 7 Intuitive Laws of Employee Loyalty | HEATHER R. YOUNGER

Heather Younger will give a talk based on her bestselling book, The 7 Intuitive Laws of Employee Loyalty. An interactive session with a focus on leadership, this talk will cover how to create an employee experience that isn’t simply engaged but loyal.

Heather R. Younger
Founder and CEO at Customer Fanatix
09:30 - 10:15
Beyond Happiness: Developing & Fostering a Culture of Joy | AARON BURNETT and CINDY LARSON

Aaron Burnett, the President and CEO of Wheelhouse DMG, and Cindy Larson, Wheelhouse’s Director of People Operations, share how they’ve used the principles of organizational and personal psychology to develop and nurture a culture of helpfulness, generosity and joy. In this session, Aaron and Cindy demonstrate how they have operationalized their values and animated Wheelhouse’s culture to achieve award-winning results (Wheelhouse has been named one the Best Places to Work in the U.S. by Inc. Magazine while increasing revenue by more than 60% for four years in a row).

They will discuss how focusing on creating joy for both the collective and the individual is not only possible, it imbues an organization with cultural resiliency and the power to fulfill its mission. Attendees will learn how Wheelhouse has transformed HR from compliance police to a strategic partner, sourcing ideas and feedback from employees to make the “culture of joy” a business strategy.

Aaron Burnett
President and Founder of Wheelhouse DMG
Cindy Larson
Director of People and Operations at Wheelhouse DMG
10:15 - 10:45
Networking Break
10:45 - 11:30
A Fireside Chat With Sarah Bird

Sarah Bird, CEO of Moz, sits down for a revealing talk about the employee experience. She’ll discuss how Moz’s core values and commitment to diversity and inclusion have given them a competitive advantage and influenced Seattle’s tech scene.​

Sarah Bird
CEO at Moz
David Niu
Founder and CEO of TINYpulse
11:30 - 12:15
The Four Hats that People Ops Wears and Why They Matter | Mike Volpe

Join Mike Volpe, the CEO of Lola.com, for an exploration of the four different disciplines of people ops – it’s not just HR anymore. Mike will draw on his experience as a board member, angel investor and startup advisor to explain how the best People Ops executives incorporate elements of marketing, customer success, product management, and sales into their roles.

Attendees will learn how the four hats are all necessary to create an employee experience that makes an organization a magnet for game-changing talent – and how to build standout skills in each discipline.

Mike Volpe
CEO at lola.com
12:15 - 12:30
Closing Thoughts and Farewell

Reflection is a big piece of TINYpulse culture. That’s why we want to close out this amazing event by reflecting on the lessons we learned, connections we made, and insights we gained.

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11AM – 1PM  Registration Opens

Welcome! Grab your name tag and a free goodie bag and start forging relationships with some like-minded peers. Our team of TINYpulsers will be on hand to answer any questions you may have and help you get settled in.

1PM – 1:45PM

Welcome and Opening Remarks

David Niu

Welcome to the third annual TINYcon! TINYpulse CEO (and event emcee) David Niu will officially kick off the conference with his opening remarks.

1:15PM – 1:45 PM

Investing In Culture & Employee Experience

Ana White

Ana White joined F5 Networks in 2018 as Executive Vice President and Chief Human Resources Officer. She’ll share how she and her team at F5 approach culture and the employee experience and why investment in talent is so critical to the global tech company.

2PM – 4:15PM

Personalize the Employee Experience & Activate Engagement 

*TINYPULSE NEW USER CERTIFICATION: 101

Cassie Aguiar, Chris Leong, and Raul Garcia, experts from TINYpulse’s Customer Success team, present a walkthrough of tips and strategies to give you a head start on seeing a return on your investment in employee experience. They’ll focus on how to demonstrate its value to your most important stakeholders: the employees that use the TINYpulse platform!

This session features a presentation and case study by Adair Cates of SummitX, who helped Greenleaf Management win a 2017 Happiest Company award in their first year of implementation. She’ll discuss the elements of TINYpulse she relies on to make a world-class employee experience as well as best practices for personalizing the employee engagement experience.

Our new user certification is designed to teach you solid fundamentals. These are the most important, practical, and instantly applicable ideas that increase TINYpulse participation and close feedback loops. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

Using TINYpulse to Transform The Employee Experience

*TINYPULSE ADVANCED USER CERTIFICATION: 202

Brandon Linn, the Program Manager, Talent & Development at Accolade, will present how he and his team have implemented TINYpulse as part of a “listening path portfolio”. Attendees will collaborate in a thought-provoking exercise based on the case study, with ample time to discuss the technical aspects of advanced TINYpulse usage with fellow attendees, Brandon and TINYpulse team members.

Krista Fink, Brooke Whitfield, and Lindsay Duffy, experts from TINYpulse’s Customer Success team, will facilitate a conversation and group exercise based upon Accolade’s unique framework. Attendees can expect to walk away with insights and ideas to add depth to their TINYpulse strategy.

Our advanced certification is ideal for attendees who are comfortable administrating TINYpulse and are looking to take their approach to TINYpulse from good to great. Attendees at all levels of expertise will discover valuable takeaways, and we offer SHRM credit as part of this certification.

*Both certifications are happening concurrently.

4:30PM – 5:15PM

The Driver’s Seat Chat: TINYpulse Admins On Their Experience

Kate Luu, Anna Blake, and Ben Dalgetty

Ben Dalgetty from the County of San Mateo, Kate Luu of Xbox, and Anna Blake of Therapeutic Associates are experienced TINYpulse administrators. They drive the employee experience at their respective companies. They’ll share stories, challenges, and triumphs with the audience – with plenty of time for moderated questions and answers.

5:15PM – 6:15PM Networking Happy Hour

We expect this year’s conference to be our largest and most diverse event to date, with attendees flying in from across the country and representing a wide variety of industries. Get to know some of the best and brightest in the HR space and exchange tips with other event goers.

7AM – 8AM Networking Breakfast

Start your day with a delicious breakfast while you connect with other conference-goers.

8AM – 9AM

It’s Not About The Coffee

Presenters: Howard Behar in conversation with Steve Anderson

Shaped by his experiences working in his parents’ Seattle market, schooled in operations and management in consumer-oriented retail business, and part of the leadership triumvirate that built the Starbucks brand, Howard Behar is the ultimate “servant leader” who is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.”

Howard will share some of the insights he gained throughout his leadership journey in an exciting conversation with Steve Anderson, Founder of Baseline Ventures.

9AM – 9:45AM

Mindful Transitions: Eliminating 2-Weeks-Notice

Presenter: Robert Glazer

Frustrated by the disruptive “two weeks notice” standard, Acceleration Partners devised “Mindful Transitions”. The process starts long before an employee feels the need to leave the company, concentrating on employee happiness and growth throughout their career at AP and beyond.

“Mindful Transitions” embraces the fact that either the company or the employee will eventually need to move on and treats everyone with respect and transparency through an open line of communication. Glazer will talk about this innovative practice using real-life case studies. He’ll also share some of the challenges he faced implementing the initiative and getting employee buy-in.

9:45AM – 10:30PM
Transforming The Way People Thrive In The Workplace

Presenter: Margaret Wheeler

Margo Wheeler, Chief People & Culture Officer at Stitch Fix, knows the ominous reputation of rapidly growing Silicon Valley companies like hers: that they’re tough environments that burn out employees. How do you create a workplace that produces more fulfilled employees? Can it be part of your business strategy?

During this session, Margo will talk about how Stitch Fix balances data and people in the pursuit of a culture inspires people to be their best, authentic selves. She’ll also describe how Stitch Fix has extended that unique employee experience across three corporate offices, four warehouse locations, and seven remote styling hubs throughout the United States.

10:30AM – 11AM  Networking Break
11AM – 11:30AM

The Big Reveal: TINYpulse Engagement Framework

Presenter: Brooks Holtom

TINYpulse is launching a new engagement framework that has been shaped in partnership with Dr. Holtom, Professor at Georgetown University. Dr. Holtom will explain the science behind the new engagement framework and share best practices for leveraging a vastly expanded set of questions within the TINYpulse platform. He will also discuss ongoing research opportunities for TINYpulse clients.

11:30AM – 12PM

TINYpulse Product Update: A Look Into What’s Next!

Presenters: Dave Hajdu and Prem Kumar

TINYpulse has some exciting updates! During this session, Dave Hajdu, Head of Product Development, and Prem Kumar, Director of Product, will unveil much-anticipated updates to TINYpulse’s platform. They’ll demonstrate new and upcoming features and an exciting vision for the future.

12PM – 1:30PM  Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members.

 Breakout Sessions & Workshops

The sessions after lunch on Thursday the 13th will be running concurrently. To maximize all the learnings at TINYcon, we recommend bringing a colleague so you can divide and conquer.

1:30PM – 2:00PM

Five Ingredients to Create a Culture of Innovation

Presenter: Keara Duggan

Building a culture of innovation is a lot like baking a cake: you have to have all the right ingredients or it won’t quite work. Keara Duggan, Partner at Education Elements, draws from her work in change management, leadership development, school design, and innovation to deliver a winning recipe for creating a culture of innovation. During this session, Keara will break down the recipe into five key ingredients and share best practices for finding the right mix and blend for your organization.

1:30PM – 2:00PM

Humans Are Not “Resources”: Little Things That Make The Biggest Difference For Your Best People

Presenter: Kevin McMullin

Employees are people first, and real people care about more than mission statements on the walls, elaborate benefits packages, and ping pong tables at the office. Collegewise doesn’t have nap pods or on-site laundry, but they do have hundreds of applications for every opening, a staff widely recognized as the best in their industry, and almost no employee turnover. Best of all, many of their best people-practices cost only a little time and attention.

Join Collegewise founder and managing partner Kevin McMullin and you’ll leave this session with concrete ideas to make your real people feel like they’ve found their professional place to call home.

2:15PM – 2:45PM

The Secrets and Successes of Self-Managed Teams

Presenter: Nanci Meadows

Nanci Meadows, People Champion at Dynamic Events, has come to recognize the absolute value of latitude, freedom and responsibility that is experienced by every member of her organization through self-managed teams. During her talk, she will describe the foundational elements of a self-managed team.

She will also share inspirational stories and practical tactics for how Dynamic Events’ exploration and implementation of self-managed teams has transformed their formerly toxic workplace into a thriving, growing leader in happiness and engagement.

2:15PM – 2:45PM

Building the Plane While Flying it: Scaling up Culture through Rapid Growth

Presenter: Mary Miller

Mary Miller, Head of People Operations at Amperity, will share how the rapidly scaling startup has created an in-progress playbook for creating and operationalizing culture.

Learn how to instill culture-based indicators in screening, performance, and engagement that honor both employee needs and an organization’s reality.

2:45PM – 3:15PM

 Networking Break

3:15PM – 3:45PM

How To Study For A Grade-A Employee Experience

Presenter: Dr. Rebecca Good

Dr. Rebecca Good founded Legacy Preparatory Charter Academy six years ago. In the challenging work environment of a nascent school district, the importance of encouraging employees to raise their voice is critical. You’ll learn how Dr. Good and her team have responded to employee feedback to create an employee experience that supports and empowers employees.

3:15PM – 3:45PM

It’s More Than Just Numbers: How to be a Champion for Employees

Presenter: Jeannie Macnab and Vince Vu

Jeannie Macnab and Vince Vu discuss the pivotal moments the King County Office of Performance, Strategy & Budget realized it needed to move beyond the data and delve deeper into the employee experience. They’ll share what alerted them to the need for understanding the day-to-day experience of employees, as well as specific tools and approaches they have used to drill down into the data and not take “averages” at face value.

4PM – 4:30PM

Mission Possible: An Action Plan For Getting Organizational Buy-In

Presenter: Darleen Lenyo

Darleen Lenyo, the Director of Talent Development & Employee Engagement at Crescent Bank, will explain how focusing on employee engagement can be like putting a man on the moon. It’s a difficult mission that requires a lot of work and commitment, but if you get the right people onboard, it’s a win that can propel a company to new heights! She’ll share who’s most critical to liftoff (it’s not the C-suite), which data she prioritizes, and the objectives and key results that Crescent has used to transform their culture.

4PM – 4:30PM

Grow or Die: A Road Map To Retention

Presenter: Nick Smarrelli

Nick Smarrelli, CEO of GadellNet Consulting Services, shares the exclusive and innovative programs that have powered the rise of the 6-time Inc. 5000 fastest-growing company. He’ll explain how the IT consulting firm has instituted Leadership Academy (a 6-month training program currently in its 3rd class) and Blue Buddy (a mentor program that has resulted in sky-high onboarding scores for new hires). Attendees will learn new ways to make the employee experience a boon to retention and brand.

5:30PM – 8PM Dine Around Seattle

Meet up at the registration desks in the Grand Foyer at 5:30 PM to depart for a delicious Dine Around! Conference attendees are invited join us for dinner at some of Seattle’s top restaurants. This is a great opportunity to network with other members in the TINYpulse community, share stories and exchange ideas.

Members of the TINYpulse team will accompany each group of diners to act as expert resources for TINYpulse best practices and offer advice on growing your company culture.

8:15PM – 11PM
TINYcon After-party Cruise; brought to you by Tango Card

Board at Pier 55 – just a short walk away from the Seattle Marriott Waterfront. Join your fellow TINYcon attendees for drinks, dessert, music and more – with an incredible view of the Seattle skyline! We’ll cruise around Puget Sound in an Argosy Cruises ship; boarding is from 8:15-8:45 pm, so don’t be late! We’ll be back on land by 10:30 pm, just in time to get some rest for the final day of sessions.

7:30AM – 8:40AM  Networking Breakfast

Shake off the TINYpulse After Party with a delicious breakfast. Don’t worry, there will be plenty of coffee!

8:45AM – 9:30AM

The 7 Intuitive Laws of Employee Loyalty

Presenter: Heather Younger

Heather Younger will give a talk based on her bestselling book, The 7 Intuitive Laws of Employee Loyalty. An interactive session with a focus on leadership, this talk will cover how to create an employee experience that isn’t simply engaged but loyal.

9:30AM – 10:15AM

Beyond Happiness: Developing & Fostering a Culture of Joy

Presenter: Aaron Burnett and Cindy Larson

Aaron Burnett, the President and CEO of Wheelhouse DMG, and Cindy Larson, Wheelhouse’s Director of People Operations, share how they’ve used the principles of organizational and personal psychology to develop and nurture a culture of helpfulness, generosity and joy. In this session, Aaron and Cindy demonstrate how they have operationalized their values and animated Wheelhouse’s culture to achieve award-winning results (Wheelhouse has been named one the Best Places to Work in the U.S. by Inc. Magazine while increasing revenue by more than 60% for four years in a row).

They will discuss how focusing on creating joy for both the collective and the individual is not only possible, it imbues an organization with cultural resiliency and the power to fulfill its mission. Attendees will learn how Wheelhouse has transformed HR from compliance police to a strategic partner, sourcing ideas and feedback from employees to make the “culture of joy” a business strategy.

10:15AM – 10:45AM  Networking Break
10:45AM – 11:30AM

A Fireside Chat With Sarah Bird

Presenter: Sarah Bird with David Niu

Sarah Bird, CEO of Moz, sits down for a revealing talk about the employee experience. She’ll discuss how Moz’s core values and commitment to diversity and inclusion have given them a competitive advantage and influenced Seattle’s tech scene.​

11:30AM-12:15PM

The Four Hats that People Ops Wears and Why They Matter

Presenter: Mike Volpe

Join Mike Volpe, the CEO of Lola.com, for an exploration of the four different disciplines of people ops – it’s not just HR anymore. Mike will draw on his experience as a board member, angel investor and startup advisor to explain how the best People Ops executives incorporate elements of marketing, customer success, product management, and sales into their roles.

Attendees will learn how the four hats are all necessary to create an employee experience that makes an organization a magnet for game-changing talent – and how to build standout skills in each discipline.

11:30PM – 12:PM  Closing Thoughts & Farewell

Reflection is a big piece of TINYpulse culture. That’s why we want to close out this amazing event by reflecting on the lessons we learned, connections we made, and insights we gained.

TINYcon Speaker Line Up

We are excited to announce our TINYcon 2018 speakers. Their experiences span from founding companies and creating culture during rapid change, to authoring inspiring works on elements of the employee experience. Check out each speaker for more information on the unique experiences and insights they bring.

Interested in applying to be a speaker?

Speaking at TINYcon provides unique opportunities: to present to a brilliant and influential audience, network with them throughout the three-day event, and join an exclusive class of visionary presenters: TINYcon’s past lineups have included luminaries like Frances Roy, Mark Roberge, and Josh Bersin.