2018: The Employee Experience

This year we are going beyond employee engagement and focusing on the complete Employee Experience. Topics will range from building culture during rapid growth, reducing attrition by focusing on the employee experience, and enabling employee loyalty by putting employees first.*

TINYcon offers a unique opportunity to network, learn, and grow with thought-leaders who have actionable insights on aligning the employee experience to enhance business outcomes.

*Topics subject to change.

September 12 – 14 || Seattle Marriott Waterfront

Agenda:

Presentation topics are subject to change – but probably won’t.

11AM – 2PM Registration Opens

Welcome! Grab your name tag and a free goodie bag and start forging relationships with some like-minded peers. Our team of TINYpulsers will be on hand to answer any questions you may have and help you get settled in.

2:15PM – 4:30PM *TINYpulse New User Certification:  Best Practices to Activate Engagement

Our introductory certification provides a good overview for anyone looking to get the most out of the TINYpulse platform. Our Employee Engagement experts will walk you through tips and best practices to maximize participation rates within the tool and analyze your feedback data. We offer SHRM credit as part of this certification.

*TINYpulse Advanced User Certification:   Leveraging Data and Insights

Available to TINYpulse users who have over 6 months of data within the TINYpulse platform. This certification takes your employee-engagement expertise one step further. In this session we will provide a deeper dive into how you can use the data and insights you’re collecting to meet your organizational objectives. We offer SHRM credit as part of this certification.

*Both certifications are happening concurrently.

4:50PM – 5:30PM

Lisa Brummel On Employee Experience

Presenter: Lisa Brummel

Lisa Brummel knows a thing or two about leading a team to success. Join the owner of the WNBA’s Seattle Storm and former executive vice president for human resources at Microsoft for a wide-ranging talk on the current state and future possibilities of employee experience.

5:30PM – 6:30PM Networking Happy Hour

We expect this year’s conference to be our largest and most diverse event to date, with attendees flying in from across the country and representing a wide variety of industries. Get to know some of the best and brightest in the HR space and exchange tips with other event goers.

7AM – 8AM Networking Breakfast

Start your day with a delicious breakfast while you connect with other conference-goers. 

8:15AM – 9AM

It’s Not About The Coffee

Presenters: Howard Behar in conversation with Steve Anderson

Shaped by his experiences working in his parents’ Seattle market, schooled in operations and management in consumer-oriented retail business, and part of the leadership triumvirate that built the Starbucks brand, Howard Behar is the ultimate “servant leader” who is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.”

Howard will share some of the insights he gained throughout his leadership journey in an exciting conversation with Steve Anderson, Founder of Baseline Ventures.

9AM – 9:45AM

Mindful Transitions: Eliminating 2-Weeks-Notice

Presenter: Robert Glazer

Frustrated by the disruptive “two weeks notice” standard, Acceleration Partners devised “Mindful Transitions”. The process starts long before an employee feels the need to leave the company, concentrating on employee happiness and growth throughout their career at AP and beyond.

“Mindful Transitions” embraces the fact that either the company or the employee will eventually need to move on and treats everyone with respect and transparency through an open line of communication. Glazer will talk about this innovative practice using real-life case studies. He’ll also share some of the challenges he faced implementing the initiative and getting employee buy-in.

9:45AM – 10:30PM

A Fireside Chat With Margaret Wheeler

Presenter: Margaret Wheeler

Stitch Fix, founded in 2011, started as a two-person operation run out of an apartment. Just seven years later, the company has exploded to over 5,500 employees and was most recently valued around $2 billion. Margaret Wheeler, Chief People & Culture Officer at Stitch Fix, is on a mission to create and maintain a consistently amazing experience for all Stitch Fix employees through hiring, developing and retaining incredible people.

During this session, Margaret will talk about building an outstanding employee experience through rapid growth. She’ll also describe how Stitch Fix has extended their unique employee experience across three corporate offices, four warehouse locations, and seven remote styling hubs throughout the United States.

10:30AM – 11AM Networking Break
11AM – 11:30AM

The Big Reveal: TINYpulse Engagement Framework

Presenter: Brooks Holtom

TINYpulse is launching a new engagement framework that has been shaped in partnership with Dr. Holtom, Professor at Georgetown University. Dr. Holtom will explain the science behind the new engagement framework and share best practices for leveraging a vastly expanded set of questions within the TINYpulse platform. He will also discuss ongoing research opportunities for TINYpulse clients.

11:30AM – 12PM

TINYpulse Product Update: A Look Into What’s Next!

Presenters: Dave Hajdu and Prem Kumar

TINYpulse has some exciting updates! During this session, Dave Hajdu, Head of Product Development, and Prem Kumar, Director of Product, will unveil much-anticipated updates to TINYpulse’s platform. They’ll demonstrate new and upcoming features and an exciting vision for the future.

12PM – 1:30PM Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members.

Breakout Sessions & Workshops

The sessions after lunch on Thursday the 13th will be running concurrently. To maximize all the learnings at TINYcon, we recommend bringing a colleague so you can divide and conquer.

1:30PM – 2:00PM

Five Ingredients to Create a Culture of Innovation

Presenter: Keara Duggan

Building a culture of innovation is a lot like baking a cake: you have to have all the right ingredients or it won’t quite work. Keara Duggan, Partner at Education Elements, draws from her work in change management, leadership development, school design, and innovation to deliver a winning recipe for creating a culture of innovation. During this session, Keara will break down the recipe into five key ingredients and share best practices for finding the right mix and blend for your organization.

Humans Are Not “Resources”: Little Things That Make The Biggest Difference For Your Best People

Presenter: Kevin McMullin

Employees are people first, and real people care about more than mission statements on the walls, elaborate benefits packages, and ping pong tables at the office. Collegewise doesn’t have nap pods or on-site laundry, but they do have hundreds of applications for every opening, a staff widely recognized as the best in their industry, and almost no employee turnover. Best of all, many of their best people-practices cost only a little time and attention.

Join Collegewise founder and managing partner Kevin McMullin and you’ll leave this session with concrete ideas to make your real people feel like they’ve found their professional place to call home.

2:15PM – 2:45PM

The Secrets and Successes of Self-Managed Teams

Presenter: Nanci Meadows

Nanci Meadows, People Champion at Dynamic Events, has come to recognize the absolute value of latitude, freedom and responsibility that is experienced by every member of her organization through self-managed teams. During her talk, she will describe the foundational elements of a self-managed team.

She will also share inspirational stories and practical tactics for how Dynamic Events’ exploration and implementation of self-managed teams has transformed their formerly toxic workplace into a thriving, growing leader in happiness and engagement.

 

Building the Plane While Flying it: Scaling up Culture through Rapid Growth

Presenter: Mary Miller

Mary Miller, Head of People Operations at Amperity, will share how the rapidly scaling startup has created an in-progress playbook for creating and operationalizing culture.

Learn how to instill culture-based indicators in screening, performance, and engagement that honor both employee needs and an organization’s reality.

2:45PM – 3:15PM  

Networking Break

 

3:15PM – 3:45PM

How To Study For A Grade-A Employee Experience

Presenter: Dr. Rebecca Good

Dr. Rebecca Good founded Legacy Preparatory Charter Academy six years ago. In the challenging work environment of a nascent school district, the importance of encouraging employees to raise their voice is critical. You’ll learn how Dr. Good and her team have responded to employee feedback to create an employee experience that supports and empowers employees.

 

It’s More Than Just Numbers: How to be a Champion for Employees

Presenter: Jeannie Macnab and Vince Vu

Jeannie Macnab and Vince Vu discuss the pivotal moments the King County Office of Performance, Strategy & Budget realized it needed to move beyond the data and delve deeper into the employee experience. They’ll share what alerted them to the need for understanding the day-to-day experience of employees, as well as specific tools and approaches they have used to obtain employee feedback and use it to improve office culture.

 

4PM – 4:30PM

Mission Possible: An Action Plan For Getting Organizational Buy-In

Presenter: Darleen Lenyo

Darleen Lenyo, the Director of Talent Development & Employee Engagement at Crescent Bank, will explain how focusing on employee engagement can be like putting a man on the moon. It’s a difficult mission that requires a lot of work and commitment, but if you get the right people onboard, it’s a win that can propel a company to new heights! She’ll share who’s most critical to liftoff (it’s not the C-suite), which data she prioritizes, and the objectives and key results that Crescent has used to transform their culture.

 

 

Grow or Die: A Road Map To Retention

Presenter: Nick Smarrelli

Nick Smarrelli, CEO of GadellNet Consulting Services, shares the exclusive and innovative programs that have powered the rise of the 6-time Inc. 5000 fastest-growing company. He’ll explain how the IT consulting firm has instituted Leadership Academy (a 6-month training program currently in its 3rd class) and Blue Buddy (a mentor program that has resulted in sky-high onboarding scores for new hires). Attendees will learn new ways to make the employee experience a boon to retention and brand.

4:30PM – 5:30PM Networking Break

Before we dive into our exciting Dine Around Seattle, come grab a drink and relax with other TINYcon goers.

6PM-7:30PM Dine Around Seattle

Conference attendees are invited to join us for dinner at some of Seattle’s top restaurants. This is a great opportunity to network with other members in the TINYpulse community, share stories and exchange ideas.

Members of the TINYpulse team will accompany each group of diners to act as expert resources for TINYpulse best practices and offer advice on growing your company culture.

7:30PM – LATE TINYpulse After Party

At TINYpulse, we believe in the power of celebration. That’s why we are throwing an awesome party where you can let loose and have fun with your new friends and colleagues within the TINYpulse community. More details to come!

7AM – 8:40AM Networking Breakfast

Shake off the TINYpulse After Party with a delicious breakfast. Don’t worry, there will be plenty of coffee!

8:45AM – 9:30AM

The 7 Intuitive Laws of Employee Loyalty

Presenter: Heather Younger

Heather Younger will give a talk based on her bestselling book, The 7 Intuitive Laws of Employee Loyalty. An interactive session with a focus on leadership, this talk will cover how to create an employee experience that isn’t simply engaged but loyal.

9:30AM – 10:15AM

Beyond Happiness: Developing & Fostering a Culture of Joy

Presenter: Aaron Burnett and Cindy Larson

Aaron Burnett, the President and CEO of Wheelhouse DMG, and Cindy Larson, Wheelhouse’s Director of People Operations, share how they’ve used the principles of organizational and personal psychology to develop and nurture a culture of helpfulness, generosity and joy. In this session, Aaron and Cindy demonstrate how they have operationalized their values and animated Wheelhouse’s culture to achieve award-winning results (Wheelhouse has been named one the Best Places to Work in the U.S. by Inc. Magazine while increasing revenue by more than 60% for four years in a row).

They will discuss how focusing on creating joy for both the collective and the individual is not only possible, it imbues an organization with cultural resiliency and the power to fulfill its mission. Attendees will learn how Wheelhouse has transformed HR from compliance police to a strategic partner, sourcing ideas and feedback from employees to make the “culture of joy” a business strategy.

10:15AM – 10:45AM Networking Break
10:45AM – 11:30AM

A Fireside Chat With Sarah Bird

Presenter: Sarah Bird with David Niu

Sarah Bird, CEO of Moz, sits down for a revealing talk about the employee experience. She’ll discuss how Moz’s core values and commitment to diversity and inclusion have given them a competitive advantage and influenced Seattle’s tech scene.​

11:30AM – 12:15PM

The Four Hats that People Ops Wears and Why They Matter

Presenter: Mike Volpe

Join Mike Volpe, the CMO at Cybereason, for an exploration of the four different disciplines of people ops – it’s not just HR anymore. Mike will draw on his experience as a board member, angel investor and startup advisor to explain how the best People Ops executives incorporate elements of marketing, customer success, product management, and sales into their roles.

Attendees will learn how the four hats are all necessary to create an employee experience that makes an organization a magnet for game-changing talent – and how to build standout skills in each discipline.

12:15PM – 12:30PM Closing Thoughts & Farewell

Reflection is a big piece of TINYpulse culture. That’s why we want to close out this amazing event by reflecting on the lessons we learned, connections we made, and insights we gained.

11AM – 2PM  Registration Opens

Welcome! Grab your name tag and a free goodie bag and start forging relationships with some like-minded peers. Our team of TINYpulsers will be on hand to answer any questions you may have and help you get settled in.

2:15PM – 4:30PM *TINYpulse New User Certification:  Best Practices to Activate Engagement

Our introductory certification provides a good overview for anyone looking to get the most out of the TINYpulse platform. Our Employee Engagement experts will walk you through tips and best practices to maximize participation rates within the tool and analyze your feedback data. We offer SHRM credit as part of this certification.

*TINYpulse Advanced User Certification:   Maximizing Data and Insights

Available to TINYpulse users who have over 6 months of data within the TINYpulse platform. This certification takes your employee-engagement expertise one step further. In this session we will provide a deeper dive into how you can use the data and insights you’re collecting to meet your organizational objectives. We offer SHRM credit as part of this certification.

*Both certifications are happening concurrently.

4:50PM – 5:30PM Lisa Brummel On Employee Experience

Presenter: Lisa Brummel

Lisa Brummel knows a thing or two about leading a team to success. Join the owner of the WNBA’s Seattle Storm and former executive vice president for human resources at Microsoft for a wide-ranging talk on the current state and future possibilities of employee experience.

6PM – 8PM Networking Happy Hour

We expect this year’s conference to be our largest and most diverse event to date, with attendees flying in from across the country and representing a wide variety of industries. Get to know some of the best and brightest in the HR space and exchange tips with other event goers.

7AM – 8AM  Networking Breakfast

Start your day with a delicious breakfast while you connect with other conference-goers.

8:15AM – 9AM

It’s Not About The Coffee

Presenters: Howard Behar in conversation with Steve Anderson

Shaped by his experiences working in his parents’ Seattle market, schooled in operations and management in consumer-oriented retail business, and part of the leadership triumvirate that built the Starbucks brand, Howard Behar is the ultimate “servant leader” who is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.”

Howard will share some of the insights he gained throughout his leadership journey in an exciting conversation with Steve Anderson, Founder of Baseline Ventures.

9AM – 9:45AM

Mindful Transitions: Eliminating 2-Weeks-Notice

Presenter: Robert Glazer

Frustrated by the disruptive “two weeks notice” standard, Acceleration Partners devised “Mindful Transitions”. The process starts long before an employee feels the need to leave the company, concentrating on employee happiness and growth throughout their career at AP and beyond.

“Mindful Transitions” embraces the fact that either the company or the employee will eventually need to move on and treats everyone with respect and transparency through an open line of communication. Glazer will talk about this innovative practice using real-life case studies. He’ll also share some of the challenges he faced implementing the initiative and getting employee buy-in.

9:45AM – 10:30PM

A Fireside Chat With Margaret Wheeler

Presenter: Margaret Wheeler

Stitch Fix, founded in 2011, started as a two-person operation run out of an apartment. Just seven years later, the company has exploded to over 5,500 employees and was most recently valued around $2 billion. Margaret Wheeler, Chief People & Culture Officer at Stitch Fix, is on a mission to create and maintain a consistently amazing experience for all Stitch Fix employees through hiring, developing and retaining incredible people.

During this session, Margaret will talk about building an outstanding employee experience through rapid growth. She’ll also describe how Stitch Fix has extended their unique employee experience across three corporate offices, four warehouse locations, and seven remote styling hubs throughout the United States.

10:30AM – 11AM  Networking Break
11AM – 11:30AM

The Big Reveal: TINYpulse Engagement Framework

Presenter: Brooks Holtom

TINYpulse is launching a new engagement framework that has been shaped in partnership with Dr. Holtom, Professor at Georgetown University. Dr. Holtom will explain the science behind the new engagement framework and share best practices for leveraging a vastly expanded set of questions within the TINYpulse platform. He will also discuss ongoing research opportunities for TINYpulse clients.

11:30AM – 12PM

TINYpulse Product Update: A Look Into What’s Next!

Presenters: Dave Hajdu and Prem Kumar

TINYpulse has some exciting updates! During this session, Dave Hajdu, Head of Product Development, and Prem Kumar, Director of Product, will unveil much-anticipated updates to TINYpulse’s platform. They’ll demonstrate new and upcoming features and an exciting vision for the future.

12PM – 1:30PM  Networking Lunch

Grab a plate and connect with speakers, attendees, and TINYpulse team members.

 Breakout Sessions & Workshops

The sessions after lunch on Thursday the 13th will be running concurrently. To maximize all the learnings at TINYcon, we recommend bringing a colleague so you can divide and conquer.

1:30PM – 2:00PM

Five Ingredients to Create a Culture of Innovation

Presenter: Keara Duggan

Building a culture of innovation is a lot like baking a cake: you have to have all the right ingredients or it won’t quite work. Keara Duggan, Partner at Education Elements, draws from her work in change management, leadership development, school design, and innovation to deliver a winning recipe for creating a culture of innovation. During this session, Keara will break down the recipe into five key ingredients and share best practices for finding the right mix and blend for your organization.

1:30PM – 2:00PM

Humans Are Not “Resources”: Little Things That Make The Biggest Difference For Your Best People

Presenter: Kevin McMullin

Employees are people first, and real people care about more than mission statements on the walls, elaborate benefits packages, and ping pong tables at the office. Collegewise doesn’t have nap pods or on-site laundry, but they do have hundreds of applications for every opening, a staff widely recognized as the best in their industry, and almost no employee turnover. Best of all, many of their best people-practices cost only a little time and attention.

Join Collegewise founder and managing partner Kevin McMullin and you’ll leave this session with concrete ideas to make your real people feel like they’ve found their professional place to call home.

2:15PM – 2:45PM

The Secrets and Successes of Self-Managed Teams

Presenter: Nanci Meadows

Nanci Meadows, People Champion at Dynamic Events, has come to recognize the absolute value of latitude, freedom and responsibility that is experienced by every member of her organization through self-managed teams. During her talk, she will describe the foundational elements of a self-managed team.

She will also share inspirational stories and practical tactics for how Dynamic Events’ exploration and implementation of self-managed teams has transformed their formerly toxic workplace into a thriving, growing leader in happiness and engagement.

2:15PM – 2:45PM

Building the Plane While Flying it: Scaling up Culture through Rapid Growth

Presenter: Mary Miller

Mary Miller, Head of People Operations at Amperity, will share how the rapidly scaling startup has created an in-progress playbook for creating and operationalizing culture.

Learn how to instill culture-based indicators in screening, performance, and engagement that honor both employee needs and an organization’s reality.

2:45PM – 3:15PM

 Networking Break

3:15PM – 3:45PM

How To Study For A Grade-A Employee Experience

Presenter: Dr. Rebecca Good

Dr. Rebecca Good founded Legacy Preparatory Charter Academy six years ago. In the challenging work environment of a nascent school district, the importance of encouraging employees to raise their voice is critical. You’ll learn how Dr. Good and her team have responded to employee feedback to create an employee experience that supports and empowers employees.

3:15PM – 3:45PM

It’s More Than Just Numbers: How to be a Champion for Employees

Presenter: Jeannie Macnab and Vince Vu

Jeannie Macnab and Vince Vu discuss the pivotal moments the King County Office of Performance, Strategy & Budget realized it needed to move beyond the data and delve deeper into the employee experience. They’ll share what alerted them to the need for understanding the day-to-day experience of employees, as well as specific tools and approaches they have used to obtain employee feedback and use it to improve office culture.

4PM – 4:30PM

Mission Possible: An Action Plan For Getting Organizational Buy-In

Presenter: Darleen Lenyo

Darleen Lenyo, the Director of Talent Development & Employee Engagement at Crescent Bank, will explain how focusing on employee engagement can be like putting a man on the moon. It’s a difficult mission that requires a lot of work and commitment, but if you get the right people onboard, it’s a win that can propel a company to new heights! She’ll share who’s most critical to liftoff (it’s not the C-suite), which data she prioritizes, and the objectives and key results that Crescent has used to transform their culture.

4PM – 4:30PM

Grow or Die: A Road Map To Retention

Presenter: Nick Smarrelli

Nick Smarrelli, CEO of GadellNet Consulting Services, shares the exclusive and innovative programs that have powered the rise of the 6-time Inc. 5000 fastest-growing company. He’ll explain how the IT consulting firm has instituted Leadership Academy (a 6-month training program currently in its 3rd class) and Blue Buddy (a mentor program that has resulted in sky-high onboarding scores for new hires). Attendees will learn new ways to make the employee experience a boon to retention and brand.

4:30PM – 5:30PM  Networking Break

Before we dive into our exciting Dine Around Seattle, come grab a drink and relax with other TINYcon goers.

6PM-7:30PM  Dine Around Seattle

Conference attendees are invited join us for dinner at some of Seattle’s top restaurants. This is a great opportunity to network with other members in the TINYpulse community, share stories and exchange ideas.

Members of the TINYpulse team will accompany each group of diners to act as expert resources for TINYpulse best practices and offer advice on growing your company culture.

7:30PM – LATE  TINYpulse After Party

At TINYpulse, we believe in the power of celebration. That’s why we are throwing an awesome party where you can let loose and have fun with your new friends and colleagues within the TINYpulse community. 

More details to come!

7AM – 8:40AM  Networking Breakfast

Shake off the TINYpulse After Party with a delicious breakfast. Don’t worry, there will be plenty of coffee!

8:45AM – 9:30AM

The 7 Intuitive Laws of Employee Loyalty

Presenter: Heather Younger

Heather Younger will give a talk based on her bestselling book, The 7 Intuitive Laws of Employee Loyalty. An interactive session with a focus on leadership, this talk will cover how to create an employee experience that isn’t simply engaged but loyal.

9:30AM – 10:15AM

Beyond Happiness: Developing & Fostering a Culture of Joy

Presenter: Aaron Burnett and Cindy Larson

Aaron Burnett, the President and CEO of Wheelhouse DMG, and Cindy Larson, Wheelhouse’s Director of People Operations, share how they’ve used the principles of organizational and personal psychology to develop and nurture a culture of helpfulness, generosity and joy. In this session, Aaron and Cindy demonstrate how they have operationalized their values and animated Wheelhouse’s culture to achieve award-winning results (Wheelhouse has been named one the Best Places to Work in the U.S. by Inc. Magazine while increasing revenue by more than 60% for four years in a row).

They will discuss how focusing on creating joy for both the collective and the individual is not only possible, it imbues an organization with cultural resiliency and the power to fulfill its mission. Attendees will learn how Wheelhouse has transformed HR from compliance police to a strategic partner, sourcing ideas and feedback from employees to make the “culture of joy” a business strategy.

10:15AM – 10:45AM  Networking Break
10:45AM – 11:30AM

A Fireside Chat With Sarah Bird

Presenter: Sarah Bird with David Niu

Sarah Bird, CEO of Moz, sits down for a revealing talk about the employee experience. She’ll discuss how Moz’s core values and commitment to diversity and inclusion have given them a competitive advantage and influenced Seattle’s tech scene.​

11:30AM-12:15PM

The Four Hats that People Ops Wears and Why They Matter

Presenter: Mike Volpe

Join Mike Volpe, the CMO at Cybereason, for an exploration of the four different disciplines of people ops – it’s not just HR anymore. Mike will draw on his experience as a board member, angel investor and startup advisor to explain how the best People Ops executives incorporate elements of marketing, customer success, product management, and sales into their roles.

Attendees will learn how the four hats are all necessary to create an employee experience that makes an organization a magnet for game-changing talent – and how to build standout skills in each discipline.

11:30PM – 12:PM  Closing Thoughts & Farewell

Reflection is a big piece of TINYpulse culture. That’s why we want to close out this amazing event by reflecting on the lessons we learned, connections we made, and insights we gained.

TINYcon Speaker Line Up

We are excited to announce our TINYcon 2018 speakers. Their experiences span from founding companies and creating culture during rapid change, to authoring inspiring works on elements of the employee experience. Check out each speaker for more information on the unique experiences and insights they bring.

Interested in applying to be a speaker?

Speaking at TINYcon provides unique opportunities: to present to a brilliant and influential audience, network with them throughout the three-day event, and join an exclusive class of visionary presenters: TINYcon’s past lineups have included luminaries like Frances Roy, Mark Roberge, and Josh Bersin.