Jackie B. Craver
Contact Center Director, Nintendo of America
Jackie Craver is the Director of Nintendo of America’s multi-center, multi-language Consumer Service Team. She oversees the training, quality, process improvement, and operational groups. Her role is to create smiles for her employees so they can create smiles for fans who contact Nintendo via phone, email, chat, SMS, and even snail mail.
A core strength to Jackie’s leadership style is creating high-performing teams. She’s done so throughout her career and in multiple contact centers. Prior to Nintendo, she held various leadership positions at Safeco/Liberty Mutual, JPMorgan Chase, and Key Bank. She also spent time in the not-for-profit sector as the VP of Customer Service at the Houston Museum of Natural Science.
Jackie currently serves as a Board Member of the University Family Y.M.C.A. She is an avid cyclist, who competes on the road and at the Velodrome, and is the Captain of the Union Bay Cycling Women’s Development Team.